Required:Prior EMR / EHR implementation
Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
Ability to identify the importance or impact of issues and situations occurring within a client’s workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
Excellent listening skills and clear and concise presentation skills
Proficient in Microsoft Office Products (Word, Excel, PPT)
Aptitude for understanding technical processes and the ability to learn new software as needed
Hands on clinical experience in a hospital or clinical setting
Desired:
Knowledge of Camtasia, Articulate, Captivate or other authoring tools
E-Learning development
Fluent in the terminology used in the technical specialty that the product has been designed to support.
Ability to analyze, comprehend and apply information/data
Education:
Required:
Bachelor’s degree
Equivalent experience or combination of education and experience considered
Desired: Professional training in a medical discipline
Certification(s), Licenses:
Required: RN, LPN, Pharm D, R.Ph., COA, CMHP (or similar)
Desired:Training Focused Certifications
Years of experience in a similar role:
Required: 3+ years prior clinical software implementation experience
Desired: Prior VA or commercial Implementation experience
